About InPro

Two Decades of Contents Valuation Expertise

InPro has been serving the Canadian property insurance industry since 2006 — building a reputation for rigorous methodology, defensible outputs, and specialist-level knowledge that the industry's larger firms have consistently failed to match.

Our Background

Built on direct industry experience — not theory.

InPro is built on the personal practice of its principal, who has worked every aspect of the contents claim process since 2006 — from first-notice intake through disputed appraisal proceedings and expert witness engagement. The practice has operated continuously under various structures since then, and the expertise has never stopped. What has stayed constant is the methodology, the standard of output, and the accountability that comes with having a named specialist on every file.

That depth of experience is the reason InPro has been retained as a technical expert in contested claims, formal appraisals, and litigation matters — including cases where the industry's largest inventory firms were the ones whose methodology was under examination.

Every file that leaves InPro has been touched by someone who understands what happens to it next — in adjuster review, in carrier scrutiny, and if necessary, in court.

Our Differentiator

We understand what the file means — beyond the spreadsheet.

A real case that illustrates why contents valuation requires genuine expertise.

Expert Witness Case Study

A total-loss residential fire resulted in a contents claim exceeding $1 million, based on a Schedule of Loss that had been largely completed by the insured with minimal validation or structured review.

The file became contentious and proceeded into litigation. Over time, the original inventory was formally entered into the legal record, limiting the ability to challenge its foundation and requiring all subsequent analysis to work within that framework.

InPro was retained several years after the loss as a technical expert. We conducted a full review of the schedule, identified material inconsistencies in itemization and valuation, and provided a structured analysis to support the carrier's position.

Result

A significant portion of the claim was reassessed based on documented findings.

Our Philosophy

Technology is infrastructure. Expertise is the product.

InPro has developed Quantum ClaimsLogic™ — a proprietary internal platform that supports our specialists in managing, processing, and delivering claim files efficiently and consistently. But the platform is not the product. It is the tool.

The product is the judgment, knowledge, and accountability that our specialists bring to every file. No software replaces the question a specialist asks when a line item doesn't fit the profile of the property. No algorithm flags what a trained eye recognizes immediately.

Every InPro deliverable is human-reviewed. That is not a marketing position — it is a commitment that has defined how we operate since 2006.

Defensible at every level

Our outputs are built to withstand adjuster review, formal appraisal, and if necessary, litigation. We design for the worst-case scenario on every file.

Independent and objective

We are not affiliated with any carrier, restoration contractor, or public adjuster group. Our output reflects the evidence — nothing else.

Specialist on every file

Not a junior clerk. Not automated output. A trained valuation specialist reviews every line before the file is delivered.